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Shipping policy
SHIPPING AND DELIVERY
Gumdrop Australia proudly strives to effectively reduce costs for its valued clients wherever possible. Our postage free delivery is but one example.
Free Postage & Delivery Items
For all orders placed, where it indicates Free postage. Your order will be mailed or sent via regular delivery, by either Australia Post or a courier company that is partnered with our company.
Should you require an express service you will need to message us and pay the additional fee?
Handling Time
We usually require a one day turn around period, but in most cases, we can get orders out either same day or next day.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, fax or email), or when you have contact with us in person. No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel should be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.