Frequently Asked Questions

Yes. We deliver to all states and territories across Australia, including metro and regional areas. Shipping costs and delivery times are calculated at checkout based on your location and order weight.

Delivery times depend on your location. Victoria metro: 2–3 business days. Victoria regional: 3–5 business days. NSW, ACT, SA, QLD metro: 3–5 business days. WA, NT, TAS and regional: 4–8 business days. See our Shipping & Delivery page for full details.

Orders placed before 2:00 PM AEST on weekdays are typically dispatched the same business day. Orders placed after 2:00 PM, on weekends, or on public holidays are dispatched the next business day.

Yes. Free shipping is available on qualifying orders. The current threshold is shown at checkout. Some bulky or hazardous items may be excluded from free shipping offers.

Yes. Once your order is dispatched, you will receive a tracking number by email. Use it to monitor your delivery in real time via the carrier's website.

No. We currently deliver within Australia only and do not offer international shipping at this time.

Yes. We offer order pickup from our warehouse in Epping, Melbourne — by appointment only. No walk-ins are accepted. See our Pickup Information page for full details.

Our warehouse is located at 11/43 Scanlon Dr, Epping VIC 3076, in Melbourne's northern suburbs approximately 25 km from the CBD.

Place your order online, then contact us on 1300 121 588 or via our contact form with your order number to book a time. We'll confirm your appointment via phone or email before you attend.

Grade varies by product. Each product listing clearly states the grade and suitability for specific applications. If you are unsure whether a product meets your requirements, please contact us before ordering.

Yes. We cater to businesses, manufacturers, and bulk buyers. Many products are available in drum and bulk sizes. Contact us for bulk pricing and availability.

Yes. SDS documents are available on individual product pages and on our Safety Data Sheets page. If you cannot locate the SDS for a specific product, contact us and we will provide it promptly.

No minimum order quantity applies to standard retail purchases. For custom bulk orders or wholesale pricing, please contact us to discuss your requirements.

Yes. We offer wholesale accounts for qualifying businesses. Visit our Wholesale page or contact us directly to discuss pricing and account setup.

Absolutely. Email us at sales@gumdrop.com.au or call 1300 121 588 with your product requirements and quantities and we will get back to you with a quote.

Yes. Gumdrop Australia is an ABN-registered Australian business. ABN: 15 990 178 113. Tax invoices are provided with every order and available on request.

We accept returns on faulty, damaged, or incorrectly supplied items if you contact us within 30 days of receiving your order. Change-of-mind returns are not accepted on opened or used products. See our full Returns Policy for details.

Approved refunds are processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item.

Please contact us within 30 days of delivery with photos of the damaged item and packaging. Do not dispose of the packaging until the matter is resolved. We'll arrange a replacement or refund as quickly as possible.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, and Google Pay. All payments are processed securely through Shopify Payments.

Yes. Our checkout is powered by Shopify, which uses industry-standard SSL encryption and is fully PCI-DSS compliant. Your card details are never stored on our servers.